- Exhibits & Animals
- IMAX Movies
- Visit the Aquarium
- Fun & Learning
- Conservation & Research
You know you’re working at an interesting place when you can say hello to harbor seals every morning and where sea turtles follow you as you walk by their habitat!
When you join The Maritime Aquarium team, you'll have fun at work as you help us provide the ultimate entertaining, educational and inspiring experience for our visitors.
Browse the listings below and match your abilities, interests and hours to our available positions.
Our full-time positions offer an excellent benefits package.
Download an Application for Employment.pdf
Applications accepted daily. Inquire at main entrance. 10 North Water Street, Norwalk, CT 06854. Directions here.
The Maritime Aquarium is an (EOE) equal opportunity employer.
The Maritime Aquarium conducts background investigations on all candidates for paid staff and volunteer positions, which may include but are not limited to the following:
Due to the nature of certain positions, The Maritime Aquarium may perform additional checks as required.
Our success revolves around creating a company of individuals, excited about our guests, passionate for our mission, absolutely committed to excellence. Much will be expected of you. In turn, you are backed by a supporting cast ready to rally to your support and do whatever it takes to ensure flawless experiences for our guests.
The Maritime Aquarium at Norwalk, Inc. is a private, non-profit, 501(c)(3) corporation. The Maritime Aquarium inspires people of all ages to appreciate and protect the Long Island Sound ecosystem and the global environment through living exhibits, marine science and environmental education. We attract 450,000 visitors per year, about 85,000 of them school kids on field trips.
We offer an excellent brand with strong recognition. Our Aquarium just received TripAdvisor’s Traveler’s Choice Award; reviewers ranked us among the top 25 aquariums in America and #1 in New England. Our Aquarium is accredited by the Association of Zoos and Aquariums (AZA) conforming to the highest standards of animal care and visitor safety. Of 2,795 animal exhibitors in America licensed by the U.S. Department of Agriculture (USDA), only 222 – or less than eight percent – earn AZA accreditation.
Responsible for planning, development and implementation of all of the Aquarium’s marketing strategies, marketing communications, digital media and public relations activities, both external and internal. Directs the efforts of the marketing, communications and public relations staff and coordinates at the strategic and tactical levels with the other functions of the Aquarium.
A minimum of 5 – 10 years of progressively responsible experience in marketing, communications or public relations with demonstrated success, preferably in the not-for-profit or association sector.
• Bachelors degree in journalism, marketing, public relations preferred. Graduate degree in a related field is desirable.
• Demonstrated skills, knowledge and experience in the design and execution of marketing, communications, digital media and public relations activities.
• Strong creative, strategic, analytical, organizational and personal sales skills.
• Experience developing and managing budgets, and hiring, training, developing, supervising and appraising personnel.
• Demonstrated successful experience writing press releases, making presentations and negotiating with media.
• Experience managing social media and varied marketing platforms.
• Experience overseeing the design and production of print materials, digital content and publications.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working with shared leadership and in cross-functional teams.
• Strong oral and written communications skills.
• Ability to manage multiple projects at a time.
• Able to work evenings, weekends and holidays as needed.
The position reports to the President and CEO and serves as a member of the senior management team.
This position participates with the Board of Trustees, President and CEO and other management staff in charting the direction of the Aquarium, assuring its accountability to all constituencies, and ensuring its effective operation.
Within the Aquarium, the position has primary working relationships with the President and CEO, senior management team, staff of the Marketing/ Communications/ P.R. function, and the service providers.
Outside the Aquarium, the position coordinates, primarily, with the media and community organizations.
Marketing, communications and public relations
1. Responsible for creating, implementing and measuring the success of a comprehensive marketing, communications and public relations program that will enhance the Aquarium’s image and position within the marketplace and the general public.
2. Oversee internal and external communications; and, all Aquarium marketing, communications, public relations activities and materials including publications, media relations, and digital content.
3. Manage the Aquarium brand and oversee brand-related creative content.
4. Ensure articulation of The Aquarium’s desired image and position, assure consistent communication of image and position throughout the Aquarium, and assure communication of image and position to all constituencies, both internal and external.
5. Coordinate editorial direction, design, production and distribution of all Aquarium publications and digital media to ensure the Aquarium brand is maintained.
6. Coordinate media interest in the Aquarium and ensure regular contact with target media and appropriate response to media requests.
7. Act as a primary representative with the media.
8. Coordinate the appearance of all Aquarium print and electronic materials such as letterhead, use of logo, brochures, etc.
9. Develop, coordinate and oversee programs, technical assistance and resource materials to assist other Aquarium departments in the marketing, communications and positioning of their activities.
10. Provide counsel to other departments on marketing, communications and public relations.
11. Ensure the Aquarium regularly conducts relevant market research and coordinate and oversee this activity. Monitor trends.
12. Leads projects as assigned, such as cause-related marketing and special events.
Planning and budgeting
1. Responsible for the achievement of marketing/communications/public relations mission, goals and financial objectives. Ensure that evaluation systems are in place related to these goals and objectives and report progress to the President and CEO and Board.
2. Develop short- and long-term plans and budgets for the marketing/communications/ public relations program and its activities, monitor progress, assure adherence and evaluate performance.
3. Recommend short- and long-term Aquarium goals and objectives to the President and CEO.
4. Develop, implement and monitor systems and procedures necessary for the smooth operation of the marketing/communications/public relations function.
5. Keep informed of developments in the fields of marketing, communications and public relations, not-for-profit management and governance, and the specific business of the Aquarium and use this information to help the Aquarium operate with initiative and innovation.
1. Work with senior staff, other staff and volunteers to: develop and maintain a strategic perspective -- based on marketplace and constituent needs and satisfaction -- in organizational direction, program and services, and decision-making; and, ensure the overall health and vitality of the Aquarium.
2. Help make sure that the Aquarium’s philosophy, mission and vision are pertinent and practiced throughout the Aquarium.
3. Develop and coordinate means to seek regular input from the Aquarium’s key constituencies regarding the quality of programs and services and the Aquarium’s relevance.
4. Help formulate and administer policies to ensure the integrity of the Aquarium.
5. Act as an internal consultant to bring attention and solutions to institutional priorities.
1. Maintain a climate that attracts, retains and motivates top quality personnel, both paid and volunteer.
2. Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel, both paid and volunteer.
3. Ensure effective management within the marketing, communications and public relations function, with provision for succession.
4. Design, support and oversee cross-functional teams throughout the Aquarium.
Other duties as assigned by the President and CEO and Board of Trustees. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position is open until July 15, 2016
Works with minimal supervision and provides support for cashiers and ticket takers at Maritime Aquarium public admission areas and for ushers and concessionaires for the IMAX Theater.
• Minimum Qualifications:
• Two year college degree or high school diploma with customer service experience.
• Excellent computer skills with knowledge of Excel, Word, Power Point and Microsoft Publisher
• 2 years supervisory experience in retail, banking, or other cashiering environment.
• Strong command of the English language and excellent mathematical skills with attention to details.
• Strong interpersonal skills.
• Able to move quickly and with ease through crowded public areas; up and down stairs.
• Able to work weekends and holidays.
• Essential Functions:
• Assists Visitor Services management team in all areas of the Visitor Services function, including, but not limited to screening candidates for employment, processing and orienting new hires
• Supervises cashiers, operator and ushers in daily working environment.
• Assists Visitor Services management team in the preparation and distribution of daily and weekly schedules for operators, cashiers and ushers, including the preparation of lunch schedules for the brown bag room and staff.
• Resolves problems with visitors and supports cashiers’ and ushers’ customer service decisions to resolve visitor problems in difficult situations, on an as needed basis.
• Supports cashiers and ushers in a troubleshooting capacity.
• Trains new staff and implements staff development programs, including role-playing with employees in groups and on an individual basis, to produce exceptional customer service standards.
• Oversee reconciliation of daily sales and bank deposits.
• Oversee daily safe counts. Provides change to cashiers throughout the day.
• Attends and participates in staff training and meetings as scheduled by Visitor Services management.
• Record employee attendance using weekly schedule – reporting problems to management.
• Assists in the preparation of daily and monthly recap reports.
• Maintains a clean and organized workstation.
• Maintains supplies and stock at both entrances:
• Randomly check speeches at lunch room, employee phone use, and listening for zip codes being asked by cashiers.
• Throughout the day check to see that counters and booths are clean and that all packages, and mail is given to the receptionist.
• Check that counters, radios, reconciliation, and balance and settles are brought to the box office at the end of the shift.
• Make copies and organize daily group schedule the day before so that the floor staff is prepared in the morning.
• Assign shift posts; rotate between bus circle, cashiers and ushers
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We have immediate openings in our Visitor Services Department! We're looking for bright, fun, outgoing folks with great customer service and communications skills. Cash handling experience and computer literacy a must. Position requires ability to work one weekend day and some holidays. Duties include cashier, usher, IMAX movie usher and IMAX theater concession attendant (selling candy, popcorn and soft drinks, plus cleaning and re-stocking the concession stand).
You may apply in person: The Maritime Aquarium, 10 North Water Street, Norwalk, CT 06854. Open 7 days, 10 a.m. to 5 p.m. Fax: 203-838-5416.